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Shipping & Delivery

My order is being returned to sender, what happens now?

An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or because an item has been damaged in transit. Once the item has been received by our team at the Fermentary, our Customer Service team will noti

How do I track my order?

Once the Remedy elves process your order in our Fermentary, we'll send you a shipping email to confirm your order has been dispatched, and this will contain your unique tracking link/s. *Please note: Each case is shipped individually and will receive

Delivery Temperature

Your Remedy goodness will be delivered at ambient (AKA room) temperature. Don't worry though, our raw, live cultured drinks are fine in or out of the fridge, We've conducted stacks of shelf life testing at both refrigerated and ambient temperatures t

Some of my items weren't delivered. Help!

We ship all your cases together on the same day, however they each have their own Australia Post label and individual tracking numbers. This means you may receive items separately, possibly at different times and dates. Keep an eye out on the trackin

Shipping & Delivery Timeframes

Head to our brand spankin' new delivery page for all the deets you need: https://www.remedydrinks.com/pages/delivery.