My order is being returned to sender, what happens now?Updated 5 months ago

An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or because an item has been damaged in transit. 

Once the item has been received by our team at the Fermentary, our Customer Service team will notify you via email.

Alternatively, if your tracking is showing a Return To Sender scan, reach out to our Customer Service team at [email protected]